The award winning Tuxedo eccount and Prepaid card products offer businesses and consumers secure, innovative and flexible stored value solutions.

! There is no styling applied to this page, you either have CSS disabled or you have a browser incapable of displaying styles.

Customers

As a customer, you get so much more. Not only can you earn up to 15% cashback on your purchases, but you can also earn money with our Recommend a Friend programme!

To help you get the most from your Tuxedo MasterCard® or Maestro® Prepaid Card and

eccount, we’ve developed tips and tools to make it easy to manage your money.

Here you will find details on the essential features of using your card and eccount, such as how to get balance alerts, move money or block your card. You can also make use of our online tools such as exchange rate calculator and ATM and Top-up locators.

Ways to manage your money:

Simply log-in online, call the automated telephone line or send a text.

  1. Log-in online: log-in and choose ‘eccount Summary’ or ‘Move Money’ tabs
  2. Call our automated telephone line: 0845 225 0043 or 020 7070 4905
  3. Use the Mobile eccount service direct from your mobile phone
  4. Text the bold words from the list below to 80777:

Your Money

BAL
Check total balance
BAL XXXX
Check card balance
BAL ECC
Check eccount balance
MOVE amount from XXXX to XXXX
Move money from card to card
MOVE amount from ECC to XXXX
Move money from eccount to card
MOVE amount from XXXX to ECC
Move money from card to eccount

Your cards

BLOCK
Block your card(s) from being used
BLOCK XXXX
Block a specific card from being used
UNBLOCK
Enable your card(s) after blocking use
UNBLOCK XXXX
Enable a specific card again after blocking use
LOST
Report your card(s) lost
LOST XXXX
Report a specific card lost
STOLEN
Report your card(s) stolen
STOLEN XXXX
Report a specific card stolen

Notes:

Amount indicates the money value and XXXX indicates the last 4 digits of the 16 digit card number.

This service only applies if cards are registered to the mobile number that the text is being sent from.

Balance updates by text are charged at only 8p. Text replies from us are FREE.

Block, unblock, lost and stolen and move money services by text, phone, Mobile eccount or online are: charged at 20p each.

Full details of all our fees can be found in the terms and conditions for the Tuxedo eccount and MasterCard® or Maestro® Prepaid Card.

Introducing the eccount

Find out more

Get Tuxedo Cashback!

Receive up to 15% Cashback when you shop online at over 1000 retailers.

Get yours now

MasterCard, Maestro and their Brand Marks are registered trademarks of MasterCard International Incorporated and affiliates. The Tuxedo MasterCard Prepaid Card is issued by Newcastle Building Society ("NBS") pursuant to licence by MasterCard International.  NBS is authorised and regulated by the Financial Services Authority as an issuer of e-money (registration no. 156058).  NBS subscribes to the Banking Code, copies of the Code are available upon request. Tuxedo MoneyPlus is a company registered in England and Wales, registration number: 05831827. Registered address: Brettenham House, Lancaster Place, London WC2E 7EN.